Frequently Asked Questions

When will I receive my order?

Standard production time is 7 to 10 business days for most items, or 10 to 15 for custom apparel. Certain items and larger orders may take longer. For questions on timing, please contact us.

Can you meet my event date?

If you have an event date, please inform us. We will do everything we can to meet your event date. Tight turns may incur express fees. If you require a tight turn, please call 763-537-3422.

How much is express production?

Express fees are calculated based on the number of production days we are given after you approve your art. The fee for 24-hour service is +25%, 48-hour +20%, 72-hour +15%, and 84-hour +10%. The minimum express fee is $8. For express orders, please call 763-537-3422.

Do you offer shipping?

We can ship to addresses anywhere in the world. Just provide a shipping address and a means of payment. Shipping and handling will be added to the order.

Can I order over the phone?

Sure. We have sales people standing by during business hours, Monday - Friday, 8:30 - 5:00. 763-537-3422


Do you keep records of my past orders?

Yes. We keep orders up to 10 years, so we can reference back to what you have done in the past to keep your style consistent. If that's what you'd like, just say so.

What type of artwork do you require?

See our Art Requirements page.


What if my awards arrive damaged or incorrect?

We will work with you to get what you need. If it's our mistake, we will fix or replace them.


Can I return my items for a refund?

Since awards are personalized and therefore cannot be reused, we are unable to offer returns or refunds unless the item is received incorrect. This includes apparel.

Can you make custom awards?

Yes. If you have a special shape or design in mind, we can work with you to make it happen. In addition to custom awards, we also make custom pins, medals, and challenge coins. Be aware that anything custom does tend to increase production time.

Do you offer promotional products?

Yes. We like to say "If you can put a logo on it, we can do it." Check out our promotional products site, or contact us for a quote.

What about custom tee shirts, mugs, or pens?

Yep, we can do all of that. Contact us for a quote today.

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